Privacy Policy
Last updated: March 24, 2026
Diggri Technology & Design W.L.L. (“Roumrs,” “we,” “us,” or “our”) operates the Roumrs mobile application and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.
1. Information We Collect
1.1 Information You Provide
- Account information: Name, phone number, email address, date of birth, profile photo, and password.
- Profile data: Interests, preferences, and language settings.
- User content: Reviews, ratings, and feedback you submit.
- Transaction data: Ticket purchases, reservations, and payment information processed through our payment partners.
- Communications: Messages you send to us via support or feedback channels.
1.2 Information Collected Automatically
- Device information: Device type, operating system, unique device identifiers, and mobile network information.
- Usage data: Pages viewed, features used, time spent on the Platform, and interaction patterns.
- Location data: General location derived from your IP address. We do not collect precise GPS location without your explicit consent.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Platform
- Process transactions and send related information
- Personalise your experience, including event recommendations
- Send you notifications about events, deals, and updates you may be interested in
- Respond to your enquiries and provide customer support
- Monitor and analyse usage trends to improve our services
- Detect, prevent, and address technical issues and fraudulent activity
- Comply with legal obligations
3. How We Share Your Information
We may share your information in the following circumstances:
- With venues: When you make a reservation, purchase a ticket, or redeem a deal, we share necessary details with the relevant venue to fulfil your request.
- Service providers: We work with third-party companies that help us operate the Platform (e.g., hosting, analytics, payment processing). These providers only have access to information necessary to perform their services.
- Legal requirements: We may disclose your information if required by law, regulation, or legal process.
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls.
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes.
6. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data by deleting your account in the app settings.
- Opt-out: Unsubscribe from marketing communications at any time through the notification settings.
To exercise any of these rights, contact us at hello@roumrs.qa.
7. Third-Party Services
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
We use the following third-party services:
- Firebase (Google): Authentication, database, and hosting
- Stripe: Payment processing
9. Children's Privacy
The Platform is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform with a new “Last updated” date. Your continued use of the Platform after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Diggri Technology & Design W.L.L.
Doha, Qatar
hello@roumrs.qa